TalkingChina yongeye kubona icyemezo cya ISO 17100, iha imbaraga ibigo byo kwagura isoko ry'Abarabu bifite ubushobozi mpuzamahanga

Ibikubiye muri iyi nyandiko byahinduwe bivuye mu gishinwa hakoreshejwe imashini ihindura inyandiko nta guhindurwa nyuma.

Amahame ngenderwaho ya ISO 17100 ni amwe mu mahame ngenderwaho yo ku rwego rwo hejuru mu bijyanye n’ubusemuzi. Ku ya 10 Mutarama, TalkingChina yabonye icyemezo cya ISO 17100:2015 ku nshuro ya kabiri, kigaragaza ko TalkingChina yujuje ibisabwa n’amahame ngenderwaho yo ku rwego rwo hejuru ku isi mu busemuzi, kuva ku bwiza bwa serivisi z’ubusemuzi kugeza ku bushobozi bw’umwuga bw’abasemuzi.
ISO 17100 ni amahame ngenderwaho yemewe ku isi yose ku nganda zishinzwe guhindura, yashyizweho gusa ku bijyanye na serivisi z'ubuhinduzi n'Umuryango Mpuzamahanga Ushinzwe Ubuziranenge (ISO). Aya mahame ashyiraho ibisabwa ku batanga serivisi z'ubuhinduzi mu bijyanye no gutanga umutungo, imicungire y'ibikorwa n'impamyabushobozi z'abakozi. Avuga neza ko ibigo bitanga serivisi z'ubuhinduzi bigomba kugira abakozi b'inzobere babifitiye ubushobozi nk'abahinduzi, abasuzuma n'abayobozi b'imishinga, kandi icyarimwe bigashyiraho uburyo busanzwe bwo gucunga ibikorwa byose bukubiyemo ibyiciro bya mbere yo guhindura, guhindura no guhindura.
Icyemezo cya ISO 17100 si ukwemera gusa, ahubwo ni isuzuma ryuzuye ry’ubushobozi rusange bw’ikigo gihindura inyandiko. Kubona iki cyemezo bigaragaza ko ireme rya serivisi, amahame y’ubuyobozi n’ubushobozi bw’umwuga byujuje ibisabwa byemewe ku rwego mpuzamahanga.

Mbere yo kubona icyemezo cya ISO 17100, TalkingChina yari imaze imyaka myinshi ifite icyemezo cya ISO 9001 Quality Management System. Kuva mu 2013, iyi sosiyete yatsindiye icyemezo mpuzamahanga cya ISO 9001 buri mwaka, ikora uburyo bubiri bwo kugenzura ubuziranenge. Gukusanya ubwo buhanga bwa tekiniki byatumye TalkingChina ibasha gukora imishinga yo guhindura mu nzego zitandukanye zigoye, kuva ku bisobanuro bya tekiniki kugeza ku nyandiko zemewe n'amategeko, kandi ikerekana ko buri mushinga wujuje ibyo abakiriya bakeneye n'amahame mpuzamahanga.

Byongeye kandi, amabwiriza mashya yashyizweho n'Ikigo cy'Igihugu gishinzwe Itumanaho mu Misiri agaragaza uruhare runini rw'icyemezo cya ISO 17100 ku isoko ry'Abarabu. Dukurikije amategeko, ibitabo by'amabwiriza by'Icyarabu ku bicuruzwa bireba abaguzi (nk'amatelefone agendanwa na router zo mu rugo) bigomba kuba birimo izina n'amakuru y'aho ikigo gihindura inyandiko giherereye. Icy'ingenzi kurushaho, icyo kigo kigomba kuba cyemewe na ISO 17100 cyangwa cyemewe n'imiryango ya leta y'ibihugu by'Abarabu. Iri tegeko ryahinduye icyemezo cya ISO 17100 kiva ku kubaikintu cy'ubwiza bw'inyongeramuriibisabwa ku isokoKu bigo by’ikoranabuhanga biteganya kwinjira mu masoko ya Misiri no mu bihugu by’Abarabu, gukorana n’ikigo cyemewe na ISO 17100 cyatanze serivisi z’ubuhinduzi byabaye intambwe ikomeye yo kwemeza ko ibicuruzwa byabo bishyirwa ahagaragara hakurikijwe amategeko.

Icyemezo cya TalkingChina cya ISO 17100:2015 cyo gucunga ubuhinduzi cyujuje ibisabwa byose by’iri soko riri kuzamuka, gikuraho inzitizi z’ururimi ku bigo byinshi by’ikoranabuhanga n’itumanaho bishaka kwinjira mu Misiri no ku isoko ryagutse ry’Abarabu. Ikoresheje uburyo mpuzamahanga bwo gucunga ubuhinduzi, TalkingChina itanga ibisubizo byizewe by’indimi kugira ngo ishyigikire ibigo mu kwagura ibicuruzwa byabyo mu mahanga.